The most important points summarized:

• The first payment will be taken immediately after the purchase.
• You can cancel your subscription at any time!
• The next monthly payments will be debited on the 27th.
• Your Soulmate Mail will then be sent on the 3rd.

Note: The cut-off date for the Mail Club is the 27th of each month. So if you subscribe on the 28th, your first delivery won't arrive until the month after next.

How can I change my delivery address?

Simply log in to the customer portal, navigate to your subscription, and edit your shipping address in the menu on the right. The change will then be applied to your next delivery.

How can I skip a payment?

You can skip or postpone payment in the customer portal. Next to each scheduled delivery, there is a "Skip Payment" button that allows you to skip the payment.

How can I pause or cancel my subscription?

You can pause or cancel your subscription at any time in the customer portal! Simply log in with the email address you provided when placing your order.

 

 

What happens if the payment cannot be processed?

If your subscription cannot be renewed because a payment could not be processed, you will receive an email with a link to securely update your payment method. If you take no action, we will attempt to charge you two more times before your subscription is automatically terminated.